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hello@doculet.dev

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Mon-Fri, 9am-6pm WAT

+234 800 DOCULET

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Lagos, Nigeria

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Frequently asked questions

Quick answers to common questions

How long does verification take?

AI analysis completes in minutes. Bank API verification is typically same-day. Documents requiring manual review may take 1-3 business days.

Which banks do you support?

We support all major Nigerian banks including GTBank, Access, Zenith, UBA, First Bank, Stanbic, and more.

Is my data secure?

Yes, we use AES-256 encryption and follow security best practices. Documents are automatically deleted after verification.

Do you offer refunds?

We offer refunds within 7 days if verification cannot be completed. See our terms for details.

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Office Hours

Monday - Friday9:00 AM - 6:00 PM WAT
Saturday10:00 AM - 2:00 PM WAT
SundayClosed

Email support is available 24/7. Response time may vary outside office hours.

Need urgent help?

Our support team is here for you

For urgent matters related to ongoing verifications, please include your document ID in your message for faster assistance.

urgent@doculet.dev